Platform
Everything your business needs to talk.
Eight products, one app and one admin console. Each one is powerful on its own and even better together.
Messages
- FD
Front Desk
Room 4 is ready for the 2:30
- ST3
Sales Team
Maya: Sent the proposal
- JL
Jordan Lee
Can you take line 2?
- SQ1
Support Queue
4 callers waiting
- O
Operations
Holiday hours are set
front-desk
Priya Shah · 2:14 PM
Good morning! The 2:30 appointment just checked in by text.
Jordan Lee · 2:16 PM
I'm on a call. Could someone grab line 2?
On it. Transferring to billing now.
Cloud phone system
A full business phone system that runs in the browser, on desk phones and on the go. You don't need any hardware on site.
- Local and toll-free business numbers
- Extensions for every person and department
- Browser softphone, with no install needed
- Works with standard SIP desk phones
- Outbound caller ID per user or department
- Transfers, holds and missed-call alerts
(555) 210-4417
Add to contacts
Team messaging
Fast, organized conversations that keep everyone in sync, from the front desk to the back office.
- Direct messages and group conversations
- Threaded replies keep topics tidy
- Reactions, edits and file sharing
- Live presence: Online, Away, Busy, Do Not Disturb
- Custom status messages
- Automatic Away when idle
Who's covering lunch today?
I've got it 👋
You're the best. 🙏
Business texting
Text customers from your business number, the way they prefer to communicate.
- Two-way SMS and MMS on your business number
- Shared conversations your team can pick up
- Photos and attachments
- Full history alongside calls and chat
- Texting managed by admins, per number
Text Message · Today 9:41 AM
Can I move my appointment to Friday?
Done! Friday at 10:00 AM is confirmed.
Delivered
Smart call routing
Every caller reaches the right person on the first try, day or night.
- Multi-level IVR menus ("Press 1 for sales…")
- Ring groups that ring all members at once or in order
- Business-hours schedules and holiday calendars
- One-click "Close now" and "Emergency" overrides
- Custom announcements for closures
- Route to users, queues, voicemail or other groups
Main line · Open
“Press 1 for sales…”
Sales
Ring group
Support
Queue
Billing
Voicemail
Contact center
Call queues and agent tools that turn busy phone lines into a well-run service desk.
- Call queues with hold music and announcements
- Agent assignment and live availability
- Queue timeouts and caller exit keys
- Overflow to ring groups, voicemail or IVR
- Real-time and historical queue statistics
96%
answered today
0:42 avg. wait
Voicemail & greetings
Professional greetings and voicemail that never let a message slip through.
- Personal and shared department mailboxes
- Greetings by text-to-speech, sound library or upload
- Voicemail delivered right in the app
- Shared mailboxes for teams and departments
Recording & analytics
Clear reports and call records that help you staff smarter and serve better.
- Call recording with playback in the app
- Detailed call records and reports
- Queue and agent performance dashboards
- Choose who sees statistics, records or recordings
- Limit access to selected queues or agents
1,284
calls answered this week ▲ 12%
E911 emergency calling
Emergency calls are routed with the right location, so help finds your people fast.
- Registered address for every inbound number
- Emergency number per organization
- Per-extension overrides for remote and branch staff
Ready when you are.
See OfficePing set up for your team in a 30-minute walkthrough tailored to your industry.