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front-desk

Recording 02:41
PS

Priya Shah · 2:14 PM

Good morning! The 2:30 appointment just checked in by text.

JL

Jordan Lee · 2:16 PM

I'm on a call. Could someone grab line 2?

On it. Transferring to billing now.

Message #front-desk

Your office is wherever you answer.

Your business number. Your whole team. One app for calls, chat and customer texts—wherever work takes you.

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Why OfficePing

Most businesses juggle a phone vendor, a chat app, a texting tool and a call-center add-on. OfficePing replaces all of them with one calm, beautifully simple workspace, so your team spends less time switching and more time helping.

(555) 210-4417

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Cloud phone

Your office line, anywhere.

Numbers and extensions that ring in the browser, on desk phones and on the go.

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Who's covering lunch today?

I've got it 👋

You're the best. 🙏

Online Away Busy

Team messaging

Everyone, in sync.

Threads, reactions and live presence keep the front desk and back office aligned.

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Text Message · Today 9:41 AM

Can I move my appointment to Friday?

Done! Friday at 10:00 AM is confirmed.

Delivered

Business texting

Text like a person.

Two-way SMS and MMS from your business number, with full history.

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Smart call routing

Every caller finds the right person.

Design the path every call takes, with IVR menus, ring groups, queues, business hours and holidays. Change it yourself, in minutes.

IVR menus

Multi-level auto attendants

Ring groups

Ring members all at once or in order

Schedules

Hours and holiday calendars

Overrides

One-click Close now or Emergency

Main line · Open

“Press 1 for sales…”

1

Sales

Ring group

2

Support

Queue

3

Billing

Voicemail

And so much more

Everything else your phones should do.

Contact center tools, voicemail, analytics and emergency calling come standard.

96%

answered today

0:42 avg. wait

Contact center

Busy lines, calmly managed.

Queues, agents and live statistics for service teams.

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0:24

Voicemail

Greetings that sound like you.

Text-to-speech, the sound library or your own recording.

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1,284

calls answered this week ▲ 12%

Analytics

See how every call went.

Recordings, call records and reports, with access you control.

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E911

Help knows where to find you.

A registered address on every number, with per-extension overrides.

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OfficePing AI

Less listening. More helping.

Voicemails arrive summarized and flagged when urgent. Calls write their own notes. And you can ask your call data anything.

Dana Whitfield

Urgent

(555) 384-0192 · 8:14 AM · 0:47

Summary · Pipe burst in unit 4B. Water reaching the hallway. Needs someone on site this morning.

“Hi, this is Dana in 4B. A pipe under the sink burst and the water's getting into the hall. Can someone come out as soon as possible…”

Voicemail

Read it in seconds.

Transcripts, one-line summaries and an urgency flag that alerts the right person.

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Agent Thanks for calling. How can I help?

Caller I was charged twice for March.

Post-call notes

Duplicate March charge confirmed. Refund issued.

  • ☐ Email refund receipt
  • ☐ Follow up in 3 business days

Calls

Notes that write themselves.

Searchable transcripts and post-call summaries with action items.

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Which queue had the most abandoned calls last Monday?

Support, with 38 abandoned calls, mostly between 9 and 10 AM.

Support38
Billing21
Sales12

Based on queues you have access to

Insights

Just ask.

Plain-English answers from your call records, within each person's permissions.

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Industries

Made for healthcare. And everyone else.

From medical practices to law firms, schools and service crews, OfficePing fits the way your team works.

See all industries

Security & safety

Your conversations. Your rules.

Administrators decide who sees what. Every organization's data stays separate. Emergency calls carry the right address.

Role-based access

Exactly the permissions each person needs.

Scoped call data

Records and recordings by queue or agent.

E911 on every number

Registered addresses, per-extension overrides.

Isolated organizations

Your data and settings, kept separate.

Learn about security

Ready when you are.

See OfficePing set up for your team in a 30-minute walkthrough tailored to your industry.

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