OfficePing AI
Less listening. More helping.
AI that reads your voicemail, takes your call notes, drafts your texts and answers questions about your calls, inside the app your team already uses.
Voicemail intelligence
Every voicemail arrives transcribed, summarized in a sentence and flagged when it can't wait. Read it in seconds instead of listening for minutes.
- Accurate transcripts for every message
- One-line summary: who called, what they need
- Urgency flag for time-sensitive messages
- Caller name, callback number and key details pulled out
- Works in personal and shared mailboxes
Dana Whitfield
Urgent(555) 384-0192 · 8:14 AM · 0:47
Summary · Pipe burst in unit 4B. Water reaching the hallway. Needs someone on site this morning.
“Hi, this is Dana in 4B. A pipe under the sink burst and the water's getting into the hall. Can someone come out as soon as possible…”
Urgent voicemail workflow
When a voicemail is flagged urgent, OfficePing makes sure a real person sees it fast, and keeps escalating until someone does.
- Posts the summary to a team chat channel instantly
- Texts the on-call person with a one-tap callback
- Escalates to the next person if no one responds
- Follows your business hours and on-call schedules
- Records who picked it up and when
Flagged urgent
Voicemail · 8:14 AM
Posted to #maintenance
Team chat · 8:14 AM
Texted on-call: Marcus
No reply in 5 min
Escalated to Priya
Acknowledged · 8:21 AM
Call transcripts & notes
Stop typing while you talk. OfficePing writes the transcript and the post-call notes, so every conversation is documented and nothing gets lost.
- Searchable transcripts with speaker labels
- Post-call summary with action items
- Notes saved alongside the call record
- Edit or add to notes before you share them
- Follows your recording and access settings
Agent Thanks for calling. How can I help?
Caller I was charged twice for March.
Post-call notes
Duplicate March charge confirmed. Refund issued.
- ☐ Email refund receipt
- ☐ Follow up in 3 business days
Smarter texting
Business texting that helps you reply faster and better, with suggestions drawn from the conversation and your team's own answers.
- Suggested replies based on the conversation
- Spots reschedules, cancellations and callback requests
- Polish, shorten or soften a reply before sending
- Uses your saved answers for common questions
- A person reviews every message before it sends
Something came up, can we do next week instead?
Reschedule request
Suggested replies
No problem! Does Tuesday at 2:00 PM work?
Sure. Here are next week's open times.
Ask your call data
Ask a question in plain English and get the answer from your call records. No report builder, no spreadsheet exports.
- "Which queue had the most abandoned calls last Monday?"
- Answers come straight from your call records
- Respects each user's call-data permissions
- Only sees the queues and agents you can see
- Shows the records behind every answer
Which queue had the most abandoned calls last Monday?
Support, with 38 abandoned calls, mostly between 9 and 10 AM.
Based on queues you have access to
Catch me up
Back from lunch, a meeting or a day off? Get a short summary of any long chat thread instead of scrolling through it.
- Summaries of long threads in a few lines
- Decisions, open questions and who's waiting on you
- Jump to the message that matters
- Only summarizes conversations you're part of
# front-desk · 86 new messages
Catch me up
- Decided · Saturday hours move to 9–1 starting next week.
- Open · Who covers phones during Friday training?
- Waiting on you · Jen needs the holiday schedule approved.
Built-in guardrails
Helpful, never nosy.
OfficePing AI follows the same access rules you've already set, so nobody learns anything they couldn't see before.
Same permissions, everywhere
AI only sees the calls, queues, agents and conversations each person is already allowed to see.
People stay in charge
Suggested texts and post-call notes are drafts. Nothing goes to a customer until a person sends it.
Your settings apply
Transcripts follow your recording rules, and every answer links back to the records it came from.
Ready when you are.
See OfficePing set up for your team in a 30-minute walkthrough tailored to your industry.